Alert
Unfortunately, we are not able to proceed with your registration if you do not have the power to enter your company into a legally binding agreement with London Hydro.
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Expect Bill Delivery Delays to Continue
Published Date
Monday, December 16, 2024
London, Ontario - Although the postal strike has ended, there will still be a delay in receiving your paper bill until Canada Post works through the backlog of items awaiting delivery.
Stay up-to-date on your account and avoid late fees through paperless billing, pre-authorized payments and bill-due notifications.
Register for Paperless Billing
Your bill will be delivered to you by email, letting you know how much you owe and when it’s due, so you can stay up to date on your payments.
Sign Up for Pre-Authorized Payments
Pre-authorized payments ensures that your bill is always paid on time. Your monthly bill payment will be automatically withdrawn from your account, which means there will be no missed payments and no late changes.
Sign Up for Bill Due Notifications
In Trickl, you can sign up for Bill Due Notifications. Two days before your bill is due, you’ll receive a reminder by email or text so you never miss a payment.
It is your responsibility to stay up-to-date on payments, even during a postal strike. Using any or all of the above options will help you stay aware of your account balance, pay your bills on time, and avoid late fees.
Questions? Customers can contact a member of our Customer Service team Monday through Friday from 8:30 am - 4 pm by phone at 519-661-5503 or by email at BillingSupport@londonhydro.com.
Frequently Asked Questions
I still haven't recieved my paper bill because of the postal strike, how can I find how much I owe and the due date?
- Log in to MyLondonHydro to view your account balance and due date. You’ll also be able to view your payment records and energy usage, 24 hours a day, 7 days a week.
- Switch to paperless billing to receive bill notifications directly in your emai. With paperless, you also have access to no-fee credit card payments.
- You can contact a member of our Customer Service team Monday through Friday from 8:30 a.m. to 4 p.m. by phone at 519-661-5503 or by email at BillingSupport@londonhydro.com.
How can I pay my bill?
- You can pay your bill online with your credit or debit card through our secure payment system in MyLondonHydro. London Hydro offers no-fee credit card payments for paperless customers.
- You can set up Pre-authorized Payments to ensure your bill is always paid on time. Fill out this online form and send it back to us along with a “VOID”cheque by:
- Fax at (519) 661-5838; or
- Email at BillingSupport@londonhydro.com.
- You can make a payment directly from your bank’s website, via telephone banking or at your bank’s ATM. Ensure your bank has your 7- or 8-digit London Hydro billing number so your payments are promptly processed and posted to your account.
- London Hydro has a drop box for receiving cheque payments. It is located at the entrance of our building, 111 Horton Street, by the Visitor Parking Lot off Talbot Street.
What happens if I missed a payment because I didn’t receive my bill due to the postal strike?
It is your responsibility to stay up-to-date on payments, even during a postal strike. Please use one of the options above to access your bill and make payments on time. If you're having financial problems, please call 519-661-5503 to speak with a customer service representative as soon as possible, and we will help you make payment arrangements. Our team is available Monday through Friday from 8:30 a.m. to 4 p.m., excluding statutory holidays.
How do I sign up for paperless billing?
To register for paperless billing, log into your MyLondonHydro account and click on the "My Bills" link in the menu (shown below). You will then see your billing summary.
To the right of the summary, you will see the heading "Paperless Billing". Click on the "+" symbol to add paperless to your account. You will be asked to confirm that you would like to register for paperless billing. Please check the box to let London Hydro send you email notifications when your bill is ready.
Once you have completed this step, you should see a checkmark where the "+" symbol used to be. This will let you know that paperless billing is active.
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Your payment history and PDF copies of your bills are available in MyLondonHydro.
Can I get assistance if I’m unable to make my bill payments?
Yes, we are here to help. Please call us as soon as possible at 519-661-5503 from 8:30 a.m. to 4:00 p.m. Monday through Friday, and we will discuss a suitable payment schedule with you.
We offer flexible payment arrangements and financial assistance programs.
Now that the postal strike is over, can i send my payment in by mail?
Although the postal strike has ended, there may still be delays as Canada Post works through the backlog of items awaiting delivery. This might mean that payments may not reach us by the due date. Consider using one of the alternative payment methods listed above.
What if I need to provide documents to London Hydro?
Although the postal strike has ended, there may still be delays as Canada Post works through the backlog of items awaiting delivery.
Most documents & forms may be scanned or photographed and emailed to London Hydro at BillingSupport@londonhydro.com. London Hydro accepts digital signatures on most documents but does not accept names written in handwriting fonts.
If it is urgent, you can also drop off Documents in our drop box, which is located at the entrance of our building, 111 Horton Street, by the Visitor Parking Lot off Talbot Street or send them by courier to our main office at the following address:
London Hydro
111 Horton St
London ON N6A 4H6