London Hydro Asks for Feedback in Annual Customer Satisfaction Survey

London, Ontario - London Hydro is conducting a customer satisfaction survey to gather feedback on various topics, such as customer communications and service satisfaction.

The satisfaction survey, which takes approximately 10 minutes, is an important tool that helps London Hydro gauge the effectiveness of our various services—what we're doing well and where we could better focus attention to improve service delivery.

“We’re always working to make sure you get the best service possible, and your feedback plays a huge part in that,” says London Hydro CEO, Ysni Semsedini. “By taking the time to participate in this survey, you’re providing us with the necessary input we need to improve communications and services. So, let us know how we’re doing—it really does make a difference.”

London Hydro has partnered with UtilityPULSE to conduct its 2024 Customer Satisfaction Survey. Beginning in early October, customers who have been selected randomly could receive a call or an email invitation from UtilityPULSE asking them to participate in the survey.

London Hydro wants people  to know that it has authorized this research and that we take our customers’ privacy very seriously. Your individual survey responses will remain strictly anonymous—London Hydro will only see the combined responses from all those who participated.

UtilityPULSE is a reputable opinion research company that has conducted surveys on behalf of utilities across the province for over 25 years.

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For more information, contact:

Kathryn Arnot

(519) 661-5800 ext. 4524

Cell (226) 559-2209