Sustainability

London Hydro is committed to supporting our customers with their electrification and clean electricity initiatives.

EV Chargers

London Hydro has been a long-time supporter of the electrification of transportation.  In 2017, London Hydro partnered with Natural Resources Canada (NRCAN), the City of London and FLO-AddEnergie Technologies to install three Level 2 dual EV charging stations in the downtown core of London.  Through this partnership, London became one of five major Canadian cities to deploy street-side EV charging through NRCAN's Curbside EV Charging Pilot Program.

 

London Hydro has been actively involved in the Tree Power Program, in partnership with the Upper Thames River Conservation Authority, for over a decade.  We subsidize the purchase of 600 trees for residents in April of each year. Over and above enhancing the aesthetics of our surroundings, trees planted on residential properties help to reduce energy use, improve air quality, and provide additional natural habitats within our City.

London Hydro’s environmental management program includes a commitment to ensuring we comply with environmental laws, regulations, and standards in our operations.

London Hydro has been a champion for the adoption of renewable energy sources since 2011. In our own operations we have installed several rooftop and track-mount solar generation installations.

In 2023, our solar assets generated 700 MWh of electricity, enough to power 76 homes for a year.

London Hydro is at the forefront of helping customers control their energy consumption to reduce costs.

London Hydro’s Price Plan Calculator helps you make the best choice for your household or small business, as it provides a personalized comparison based on your usage patterns between Time-of-Use, Tiered and Ultra-Low Overnight price plans.

We understand that circumstances can arise that can make keeping up with your bills difficult.  There are several Assistance Programs, including the Low-Income Energy Assistance Program (LEAP) and Ontario Electricity Support Program (OESP), that are available to customers to help them in times of difficulty. We are proud of the long-standing relationship between London Hydro and the Salvation Army, through which the LEAP program is managed and funds are distributed.

At London Hydro, we’re always working to enhance the reliability of our distribution grid.  The electricity grid is a critical component of our community’s infrastructure, and fundamental to our City’s ability to grow and compete on the world stage. In the years to come, we anticipate increased demand and consumption of electricity and we are working to ensure that we are ready to meet that demand. 

On average, London Hydro customers have one power outage every 13 months, lasting approximately 49 minutes.*

*Excludes major events or loss of supply. 

London Hydro and its employees are fully engaged in the process of building a relationship with Indigenous groups in our community.  All employees have participated in mandatory Truth and Reconcilation training, so that we can more clearly understand our role in reconciliation. At London Hydro, we understand our responsibility to build relationships within our community, and we will work to ensure that our community connections and support continues to grow in the years to come. 

London Hydro Land Acknowledgement

Recognition of Indigenous Businesses

As outlined in our strategic plan, our employees are our greatest strength. A commitment to Safety, Talent Management and a High Performance Team is one of five areas of corporate focus.

London Hydro employs a team of approximately 300 full-time staff who are dedicated to providing a safe and reliable supply of electricity to Londoners. As a leading-edge utility within the province, we have a talented workforce made up of individuals who are motivated, innovative, and most importantly, proud to make London Hydro their employer of choice. We offer careers in a wide array of occupations including skilled trades, engineering, finance, contact centre, administrative, and information technology (IT).

London Hydro is committed to having the attributes of an employer of excellence in terms of attracting, developing and retaining the best people.  We regularly survey our employees on a variety of measures of employee engagement and satisfaction and offer a range of social, wellness and recognition programs.

London Hydro is committed to championing a culture of respect, trust, diversity, equity, and inclusiveness as outlined in London Hydro's DEI Policy.

London Hydro fully supports objective, non-discriminatory pay practices through adherence to relevant legislation, and ensures that we follow our obligations under the Employment Standards Act and Occupational Health & Safety Act.  London Hydro champions equal treatment in employment without discrimination in compliance with the Ontario Human Rights Code.

London Hydro is a signatory to the Electricity Human Resources Council (EHRC) Leadership Accord on Diversity, Equity and Inclusion, which is “a public commitment by Canadian employers ... to advance, integrate and prioritize diversity, equity and inclusion in their organization’s policies, processes, culture and workplace environment to proactively create a diverse, inclusive and equitable workplace”.

London Hydro’s commitment to health and safety is fundamental, as evidenced by our strategic plan value statement: Safety is our first priority.  In 2019, we received the Certificate of Recognition (COR) designation from the Infrastructure Health & Safety Association (IHSA). In 2022, we upgraded to the 2020 audit standard, and our certification was reconfirmed by the IHSA in 2022.  It is our collective belief that when we all work together to ensure everyone is safe, we are stronger, more productive and better able to serve the community. 

London Hydro takes the threat of cyber attacks very seriously. We are continuously working to improve and enhance the cybersecurity safeguards that are in place to maintain the privacy of customer data and deliver a reliable supply of electricity to the community we serve.  As a regulated utility, we report annually to the Ontario Energy Board on our high degree of compliance with the cybersecurity framework requirements.

London Hydro’s affairs are governed by a seven-member Board of Directors, who are appointed by our Shareholder, the City of London and govern London Hydro’s affairs in accordance with the Shareholder Declaration. The Board’s governance policies are reviewed regularly and provide a framework for sound decision making and accountability.  The Board monitors the fulfillment of strategic direction in a manner consistent with our Purpose, Vision and Values, management performance, regulatory and legislative compliance, reliability, financial performance, quality of customer service, long-term planning, stakeholder engagement and other measures of corporate success and sustainability.

London Hydro’s Enterprise Risk Management program documents the significant, enterprise-wise risks that London Hydro may experience, the potential impacts of each identified risk, and the mitigation strategies that have been identified and implemented through risk assessments. The Board of Directors regularly receives updates on emerging risks. 

London Hydro is continuously evaluating and ensuring that we have a sufficient talent pipeline – with a focus on various aspects of the business including skilled trades, professional roles, front-line supervision, and our next generation of leaders. 

As stated in our strategic plan, London Hydro is committed to being stewards of the public trust, through demonstrating the highest standards of professional ethics and accountability in all of our activities.

Our Conditions of Service ensure consistency and fairness in our operating practices and connection policies. Our Bid Opportunities Website provides a centralized location for all qualified suppliers to have the opportunity bid on our requests for equipment, supplies and services, and our procurement practices ensure that the relevant opportunities are made available in a public, competitive manner.

As a local distribution company (LDC), London Hydro is regulated by the Ontario Energy Board.  Regulatory findings, proceedings and related matters are published on the Regulatory Documents page on our website.

London Hydro’s past and current audited Financial Statements and Management Discussion & Analysis (MD&A) are available on our website.