Business Systems Analyst-Advanced Metering Infrastructure (AMI)

Permanent, full-time position – London, ON

Are you passionate about technology and recognized both for your project teamwork and your initiative in seeking and recommending new approaches? If your answer is an enthusiastic “YES”, this BSA role with London Hydro’s Advanced Metering Infrastructure team would be an excellent career move.

Reporting to the Program Manager or designate, you will demonstrate your knowledge and experience by administrating and operating London Hydro’s head end applications for electric meter communication, Itron MV-90xi and Sensus Regional Network Interface (RNI). You will work to manage and improve the systems, their related business processes, and integrations to other systems. You will participate in operational processes and project activities to ensure the delivery of high-quality information systems solutions to London Hydro’s business users and customers.

As a Business Systems Analyst, you can also expect to be part of the larger London Hydro team and be involved in a variety of different initiatives in the future.

WHAT YOU WILL DO

As part of your responsibilities as a Business Systems Analyst, you will:

• Be one of the administrators and main operators of our head end data collection systems.
• Interact with internal business users and external organizations to understand and support the needs of London Hydro’s operations and relevant processes.
• Analyze and document business requirements for system changes.
• Develop process flow models to provide a clear understanding of existing business processes and system interactions as well as changes to support process improvements and integrate corporate objectives.
• Develop, test and maintain queries and scripts to support the applications.
• Develop and maintain reporting systems to make operational and business intelligence data accessible to users, as needed or on schedule.
• Research and document requirements, options and solutions in developing business areas, including application and meter upgrades, encryption integration, and any future development on London Hydro’s AMI systems.
• Design and implement automation processes to improve operational efficiency.
• Create and execute test plans to validate the correctness of information systems solutions and ensure that all business requirements have been sufficiently met.
• Participate in projects related to base station upgrades (ongoing), system upgrades, encryption (future) and smart meter tuning.
• Adhere to all Occupational Health and Safety Act rules and regulations, the IHSA's Electrical Utility Safety Rules, London Hydro safe work practices and procedures, and all components of London Hydro's health and safety program.

WHAT YOU WILL BRING

We welcome applications from all candidates, including those whose knowledge, skills, and experience have been developed through alternative pathways from the requirements listed below. London Hydro, at its sole discretion, may deem a job applicant to meet the job requirements if they have sufficient skill, alternate education, and/or experience related to the role.

• Bachelor’s degree in Electrical and Computer Engineering, Computer Science, Software Engineering, or a related field from a recognized university, or equivalent.
• Ability to communicate technical subjects clearly to non-technical users.
• Excellent communication, analytical and documentation skills.
• Ability to work closely in a team environment with both business users and developers, as well as independently, with changing priorities.
• Ability to appropriately manage, communicate and present issues to the management team.
• Ability to learn quickly and the desire to analyze a problem to find your own potential solutions.
• Knowledge and experience in power systems, and how utilities operate inside that space.
• Project Management and team lead experience.
• Knowledge and experience in RF mesh communications, wireless systems, FSK, IEEE 802.15.4, IEEE 802.11.
• Knowledge and experience working with large database systems (Oracle, SQL, MYSQL).
• Experience with head end meter collection systems (MV-90, RNI), CIS systems (SAP), and meter data management systems (ODS).

WHY JOIN OUR TEAM

• London Hydro has been recognized by Canada’s Top 100 Employers as one of Southwestern Ontario’s Top Employers for 2025. This recognition is a testament to our unwavering commitment to excellence and our dedication to fostering an environment where every team member can thrive.
• Benefits and Compensation Package:
  • Competitive Salary
  • Comprehensive Benefits Package, Including OMERS Pension Plan
  • Competitive Vacation Entitlements
  • Top-Up Leaves Program
  • Learning & Development Opportunities
  • Recognition & Social Programs
  • Wellness and Family Assistance Program
  • On-site Cafeteria & Free Fitness Centre
  • Corporate Cellphone
  • Hybrid Work Arrangement
  • Positive, Collaborative, and Safety-Focused Culture
• Want to learn more about what makes London Hydro a great place to work? Watch our short video  or visit our website at www.londonhydro.com. 

SOUNDS LIKE A GOOD FIT? HOW TO APPLY

We invite you to submit your cover letter and resume as a single document (in .pdf or .docx format only), saving the file as your last name and first name with no spaces (i.e., LastnameFirstname) to: Human Resources Department, London Hydro Inc., P.O. Box 2700, London, ON N6A 4H6. Fax: 519-661-5164. E-mail (Business Systems Analyst in the subject line and ensure that you attach your resume): jobs@londonhydro.com.

Deadline to Apply: Monday, May 12, 2025

While we appreciate all applications received, only those invited for an interview will be acknowledged. In accordance with Canadian immigration requirements, this advertisement is directed to applicants who are authorized to work in Canada. The successful candidate will be required to complete a Criminal Record and education check prior to the commencement of employment.

London Hydro is committed to fostering a corporate culture and climate that values and supports a diverse, equitable and inclusive organization. London Hydro is an equal-opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment. We recognize the importance of work-life balance. Currently, we offer a hybrid work arrangement (In-Office and Remote) in accordance with London Hydro policy. Please note remote work is not guaranteed in the future and is subject to change.