Customer Service Representative

Full-time positions – London, ON

If you’re a skilled communicator – verbally and in writing – who enjoys dealing with the public, this is an exciting opportunity to join our Contact Centre team at London Hydro.

As a Customer Service Representative, you will work under the direction of the Customer Service Supervisor, or designate, responding to customer inquiries either in person or through the telephone, e-mails or written correspondence.

These positions involve working various shifts, as required.

JOB DUTIES

As part of your responsibilities as a Customer Service Representative, you will:

  • Demonstrate excellent written and verbal communication skills when communicating with

customers regarding billings, payments, payment arrangements, products, repairs, policies and

practices.

  • Maintain and update computerized customer records.
  • Research customer records for skip tracing and metering discussions.
  • Assist customers with online account support
  • Test changes to the Customer Information System as an end user.
  • Document all customer interactions.
  • Sort mail and process returned mail.
  • Promote initiatives, products and programs.
  • Initiate correspondence through modifying existing system letters and reports.
  • Use a personal computer and appropriate software proficiently.
  • Assist in the training of new personnel.
  • Adhere to all Occupational Health & Safety Act rules and regulations, the E&USA rule book,

London Hydro work practices and London Hydro’s Health & Safety Management System.

QUALIFICATIONS

The qualified Customer Service Representatives we seek for our Contact Centre must be able to meet the following requirements:

  • Successful completion of Grade 12 or equivalent.
  • Keyboarding speed of 35 w.p.m.
  • Excellent written and verbal communication skills.

SALARY & BENEFITS

Salary range:  $32.06 per hour to $38.17 per hour. In addition to base salary, this permanent, full-time position offers an attractive benefits package, including a pension plan (OMERS), 17 days’ vacation per year (with a credit for utility experience), and professional development opportunities, all in a positive working environment conducive to individual and team success.

About London Hydro

For over a century, London Hydro has been providing safe, affordable and reliable electricity to a diverse customer base. We are one of the area’s larger employers, with a highly skilled and motivated team of people across many different occupations. Through this dedicated team and an extensive network of overhead and underground power lines, we power over 166,000 homes and businesses, and continue to improve the way people live and work.

Living in London offers many lifestyle benefits. Develop your career at London Hydro.  Watch the short video below for more details!    

See our website for information about London Hydro and Sustainability / ESG.

https://www.londonhydro.com/about-us/sustainability

For more information, and to apply:

To find out more about London Hydro, as well as this and other opportunities to join our team, please visit our website at www.londonhydro.com. If you are both qualified and safety-focused, we invite you to submit your cover letter and resume as a single document (in .pdf or .docx format only), saving the file as your last name and first name with no spaces (i.e., LastnameFirstname) by August 30, 2024 to: Human Resources Department, London Hydro Inc., P.O. Box 2700, London, ON N6A 4H6. Fax: 519-661-5164. E-mail (quote Customer Service Representative in the subject line and ensure that you attach your resume): jobs@londonhydro.com. The successful candidate will be required to complete a Criminal Record Check prior to the commencement of employment. An education check will also be conducted.

London Hydro is committed to fostering a corporate culture and climate that values and supports a diverse, equitable and inclusive organization. We know that our employees are our greatest strength, and that we will achieve our goals through the innovation, integrity, and agility of a diverse, engaged and talented workforce.  London Hydro is an equal opportunity employer.  Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. While we appreciate all applications received, only those invited for an interview will be acknowledged. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.  In accordance with Canadian immigration requirements, this advertisement is directed to applicants who are authorized to work in Canada.