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Temporary Customer Service Representative (6 to 12 months)
London, ON
As a Temporary Customer Service Representative, you will work under the direction of the Call Centre Supervisor, or designate, and be responsible for data entry, responding to customer inquiries via telephone, addressing issues relating to policy or practices of London Hydro Inc. and the City of London.
ABOUT LONDON HYDRO
Join the dynamic team at London Hydro, a high-performing and award-winning electricity distributor dedicated to delivering safe and reliable services. We proudly serve over 166,000 customers in London, Ontario, making us the largest urban local distribution company (LDC) in Southwestern Ontario. As a leader in the energy sector and the community, we continue to set a standard for excellence.
Why Join Our Team?
- Empowering You: Imagine the satisfaction of knowing that your work directly contributes to your community's well-being. Whether it's enhancing services, supporting vital infrastructure, or fostering innovation, you'll play a key role in keeping our communities thriving and connected.
- Safety First: We take safety seriously. All our employees receive comprehensive training and support to work safely and follow best practices. Your commitment to safety will make a difference every day.
- Culture: We foster a culture of respect, openness, and innovation. We take the time to communicate, mentor new team members, celebrate successes and build lasting connections.
- Recognition & Social Programs: A variety of recognition and engagement initiatives, as well as social events, that celebrate and acknowledge our employees’ accomplishments.
- Wellness: Wellness Program and Employee and Family Assistance Program
- On-site Amenities: Cafeteria; Fitness Centre for all employees.
- Competitive Hourly Wage: $27.52 per hour.
Want to learn more about what makes London Hydro a great place to work? Watch our short video
or visit our website at www.londonhydro.com.
ESSENTIAL QUALIFICATIONS
Your profile as the qualified Temporary Customer Services Representative we seek will include the following strengths:
- Proficiency using personal computers including excellent Word and Excel skills
- Strong interpersonal skills and excellent written and verbal communication skills.
- Excellent data processing and keyboarding skills.
- Ability and initiative to work on your own.
- Call Centre experience, accounting experience, or experience in the electricity industry are considered an asset for this position.
BACKGROUND CHECKS
The successful candidate will be required to complete a Criminal Record and education check prior to the commencement of employment.
OTHER INFORMATION
While we appreciate all applications received, only those invited for an interview will be acknowledged. In accordance with Canadian immigration requirements, this advertisement is directed to applicants who are authorized to work in Canada.
DEI Statement
London Hydro is committed to fostering a corporate culture and climate that values and supports a diverse, equitable and inclusive organization. We know that our employees are our greatest strength and that we will achieve our goals through the innovation, integrity, and agility of a diverse, engaged and talented workforce.
Accessibility Statement
London Hydro is an equal-opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Privacy Statement
Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.
To Apply
If you are both qualified and safety-focused, we invite you to submit your cover letter and resume as a single document (in .pdf or .docx format only), saving the file as your last name and first name with no spaces (i.e., LastnameFirstname) by Monday, January 6, 2025 to: Human Resources Department, London Hydro Inc., P.O. Box 2700, London, ON N6A 4H6. Fax: 519-661-5164. E-mail (quote Temporary CSR in the subject line and ensure that you attach your resume): jobs@londonhydro.com.